Virtual Workshop

Collection Techniques During Covid-19

August 18, 2020

2:00 to 3:30 p.m. UAT

$55 U.S. for registration. 

Instructor: Tim Paulsen

He is the founder and CEO of The International Centre for Professional Collections. Mr. Paulsen has led programs and consulted on creative risk management in 25 countries, including: Egypt, Kuwait, Lebanon, Oman, UAE, Kenya, Ghana, South Africa, Ireland, Poland, India, China, Brunei, Malaysia, Nepal, The Maldives, Indonesia, Vietnam, Thailand, Canada, Mexico and The United States.

Tim is the author of:

  • Paid in Full
  • The Reluctant Collector
  • How Would Confucius Collect a Past-Due Invoice (How Would Donald Trump)
  • Panic Instructions – How to collect during COVID-19

Collections During COVID-19

Excuse Terminator Software

The standard version is in English and runs in Windows(C) 
Additional file in Arabic is included. 

Special Bonus!

It is a great investment at just $55 for this 90-minute, content-rich program, even better when you put a second person, or third person in the room – add your whole team if you like!

Also, with each registration you will receive a copy of the ebook, ‘PANIC INSTRUCTIONS – Collecting during the time of COVID-19’, AND THERE IS EVEN MORE…you also receive the software for The Excuse Terminator and the word file for handling excuses in Arabic. 

Consulting Facilitator: Hanif Patel, CFCP

Mr. Patel is a Retail Banking and Risk Management Professional who offers advisory, consultancy and training services globally.

In his 30+ years of experience, he has built and managed Credit Risk and Collection Operations in major banks and other financial institutions and has developed risk management operations for institutions, such as Citibank, ABN Amro Network and others. He received awards from major institutions including the Service and Excellence Award and Training and Development Award from Citibank.

Critical ‘must know subjects:

  • Adjusting Strategy and Tactics During COVID-19
  • Never again make the mistake made by even seasoned collectors on the telephone
  • Overcome excuses with the ‘Excuse Terminator’ – Tailored for your area!
  • When they say, ‘I have no money’
  • Empathy & Communications
  • E-mail results in five easy steps
  • Listening & Creativity
  • Two phrases to avoid like the plague (you should excuse the expression).
    and much more.



When your registration is approved, you will receive the login details and password for the Virtual Workshop.

The e-book and software are sent after the program is complete.


This popular program is limited to only 100 registrants worldwide. We highly recommend an early registration to avoid disappointment.