Virtual Training Program

Home 9 Training Program 9 Virtual Training Program

An on-line program of knowledge and techniques

  • To help you collect more money
  • Still keep your customers.

This program contains solid principles on which to build collections knowledge and develop strategy.

The information, presented in multiple ways, facilitates different learning styles and is suitable for those new to collections as well as seasoned collectors looking for a refresher.

Tamika Pennicott

Financial Controller, Signtext Limited, Kingston, Jamaica

I found the entire program to be very enjoyable and painless, with a few chuckles along the way for good measure.

The component breakdown made sense and the module format with a test at the end was great.

Jenny Melindy

Account Service Representative , Alberta, CA

I found the program to be informative and to the point. The sections dealing with negotiations and overcoming excuses were of particular value.
Gail Ryley

Senior Credit Solutions Specialist, Financial Institution, British Columbia

A snippit or two from our videos – a little ‘cat nip’ dare we say!

  • Content-rich! We don’t believe you will find a program with more knowledge and techniques.
  • We know you will not find one more enterTRAINing!

Select the program that serves you best.

  • Select the program that serves you best.
  • The ‘Premium’ program has an additional module for writing effective letters and emails.

CAT ‘Classic’

$ 99
  • Introduction
  • Guidelines
  • Rules
  • Writing Letters and Emails
  • Effective Telephone Techniques
  • Overcoming Excuses
  • Negotiation Techniques

CAT ‘Premium’

$ 119
  • Introduction
  • Guidelines
  • Rules
  • Writing Letters and Emails
  • Effective Telephone Techniques
  • Overcoming Excuses
  • Negotiation Techniques

Interested in a volume discount?

A discount is offered based on the following:


$10 off each for four to seven registrants


$20 off each for nine to fifteen registrants


$30 off each for sixteen plus

Collections, what’s it all about?

Effective collections is one of the most misunderstood of professions in business. What is the objective of collections? Do you think it is to collect the money? Come prepared to be surprised in this introductory module.

In the module, we cover suggested policies to avoid misteps no matter the type of debt or where you or your customer is located. In addition, the focus will be on the ‘profession’ of collections with standards designed to raise the bar in your organization and to help you collect more money, faster

Letters and Emails (Premium Program only)

A letter or an email at times may be the most effective means of communications with our customers. Sometimes, they may be the only option.

Command, Convince & Motivate, with the written word. Letters and e-mail are one of the tools available to the professional, sometimes to ‘put a debtor on notice’, at other times to confirm a conversation or to provide evidence before an action may be taken, but no matter what the reason, when you compose on in Receivables Management, you are writing for your living. There is a lot of competition out there and a ‘good enough’ letter or e-mail won’t cut it.

We cover format first, then content, because it doesn’t matter what you write if they won’t read it!

The Telephone Collection Call:

Where the rubber his the road, this module plus the one that follows, overcoming excuses are the heart of the CCAT program. To be effective, the collector needs to master the phases of a professional call, how to develop a special collection voice, how to handle the customer who agrees to pay (it is more complicated than most people think), dealing with an irate customer, and most importantly, overcoming excuses for non or delayed payment.

Overcoming Excuses:

Our business is effectively dealing with any reason (excuse) given by our customer for non or delayed payment of an account or invoice. The professional collector will always be ready to effectively handle any excuse or reason for delayed payment that a customer may offer. This module teaches students how to quickly and simply handle both the usual and the unusual excuses provided by customers.

Some collectors hang up the telephone, snap their fingers and ‘remember’ a question they should have asked or a statement they should have said. This never happens again after this module on Excuses with the CCAT Program.

Negotiating Techniques for the Professional Collector:

The word ‘negotiations’ derives from the Latin ‘Negotiari’ which is ‘to do business’. A professional collector needs to know effective negotiation skills, but first, we teach persuasion. It is easier, faster and cheaper. Persuade first, but if persuasion doesn’t work, negotiate to win.

Our platinum skills negotiation training program has been tailored specifically for the professional collector.

‘What! There is someting worse than not collecting?’

Worse than not collecting?

If you work for a 3rd party collection agency in the United States and don’t follow specific guidelines, you and your organization may be directed to pay a fine or a penalty. For study and a program on FDCPA certification, please follow this link.


Note: You could register for both CCAT and FDCPA certification at a discount.

What are you waiting for?

The ‘Premium’ program has an additional module for writing effective letters and emails.


You may prefer ‘Classic’ if all of your efforts are on the telephone.



The ‘Premium’ program has an additional module for writing effective letters and emails.