Training Program

Tim Paulsen

The founder and Managing Director of ICPC, Tim is the author of “Paid in Full”, “Platinum Negotiations”, “Tipping the Scales” as well as products “Excuse Terminator” and “CollectABILITY Index. He has delivered programs and worked with clients in more than 25 countries.

I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication.

Jean Chidiac

Collection Manager, Bank Audi

Krista Walsh

Krista’s career in accounts receivable has been on a high trajectory since she started as a collector in 2001. Just a few years later, she opened the doors of her own collection agency “KC COLLECT”, the first and only woman owned collection agency in Canada. She received her final training and designation as a certified trainer for ICPC in Kingston, Jamaica in 2011.

Hanif Patel

Mr. Patel has extensive experience in Credit & Risk Management. He has effectively managed the entire credit cycle using qualitative and quantitative approaches and by exploiting upside chances and mitigating downside risks.

He has strong management, leadership and communication skills with proven successful record of transforming businesses into profitable modes by directly managing P&L with a touch of efficiencies and effective people management.

Mr. Patel holds a BS degree from the University of Houston Texas, USA in Business and Commerce with a major in Financial Institutions. He has completed multiple senior global-level courses at institutions in Asia and Middle East with a concentration in Risk Management and Credit Operations.

His background includes working in Pakistan, Saudi Arabia, Qatar, Bahrian and UAE in the last 23 years. Over this period, Mr. Patel has trained hundreds of collection and recovery staff for many banks by successfully conducting many training sessions and workshops within Asia, Middle East and Turkey.

While credit and collections is similar around the world, Hanif has added the appropriate adjustments necessary to The P.A.C.E. Program© to ensure it fits Pakistan, MENA and surrounding countries, including, where appropriate, Islamic banking traditions.

Mr. Patel is also a valued member of our International Consulting Team and is available to deliver a tailored PACE Program.

Steve Coyle

Steve is the author of ‘Debt Collections: Stir-Fried or Deep-Fried?’, where he compares Western vs. Eastern collection strategies and techniques.

He is originally from Seattle and has lived in Malaysia since 1995. His background is in the banking, telco, and education industries. He has dealt with thousands of customers and learners in his work experience. He also has HR experience working as a Trainer and Training Head.

Mr. Coyle has an MBA from Gonzaga University (U.S.A.) and a Masters in Education- Instructional Technology(Malaysia). He is a Certified Credit Executive (USA) and a Certified Financial Collections Professional (Canada). He is a certified ‘English as a Second Language instructor’ (UK). He’s a member of the Association of Credit Management Malaysia.

He writes for magazines such as Quill (Malaysia), New Strait Times (Malaysia), Call Center Magazine (US)m Credit CCR World (UK), Business Credit (US), Credit Today (UK), Training Magazine (US), Credit Management (Australia), and others.

Steve has been instrumental in tailoring the PACE Program, identified as “Tiger Division” to the unique culture and demands of the region. In ealy March of 2012, Steve delivered the first “on-site” PACE Programs in South East Asia to a major Malaysian bank.

Obed Awinzo M., CFCP.

An experienced and seasoned Credit and Financial Risk Professional, Obed has a track record of managing credit and collections portfolios efficiently and effectively over 15 years. As well as certification from the International Centre for Professional Collection, Canada (ICPC) he is also a holder of B.Sc. Accounting from University of Professional Studies, Accra and is currently an associate part III member of the ACCE majoring in Financial Economics.

Obed Awinzo is very instrumental in bringing the seasoned professionals from across the globe to West Africa and he is currently the Co- ordinator of the program in West Africa, working assiduously to further tailor the program to suit the West African terrain. He has attended many internationally and locally organized training programs over this 15 years and he has proven to be one of the very fast rising star in Africa in the Credit and Collection profession.

Obed Awinzo have navigated the credit, monitoring and collection terrain over the last 15 years through working with debt recovery agents, lawyers and sales team and have accumulated for himself rich experiences in that area. He has mastered the area so much that he is the right person to lead in cutting-edge training programs for credit and collections profession in West Africa.

Obed is the founder and Managing Director of ICPC West Africa Ltd in Ghana West Africa and he is our key partner in extending training via online,on-site and the certification of PACE programs in Africa.He can be contacted via obedawinzo@icpcwestafrica.com or 0549225807.

Joseph Njuguna Maina, CERM, CFCP.

Director, East Africa, International Centre for Professional Collections

Joseph Maina takes a vision and makes it a reality through sound strategy development in credit risk, debt advisory, management and collection. He intuitively sees the threads of opportunity that and through the organization, brings them together into a coherent whole, helps others extend their thinking and drives material business advantage. He is an inspirational leader who tells stories that inspire action while at the same time is grounded in financial information that levers the business.

Respected as a credible voice in decision making, finding strategic financing partners, and establishing governance boundaries, Joseph earns at the table wherever he sits.

Previously a General Manager for Anchor Premier Sacco Ltd, he led in business development for the Real Estate Loans Division after leading the over USD. 4 million Credit Division. During this time, he drove the acquisition of market share from renown real estate mortgage lenders repositioning the SACCO as a credible player in the industry.