Tiger

Welcome –

Pacing Tiger

It is a pleasure to have you join us for your special PACE in-house training program.

Students tell us the program is rewarding and entertaining. With your personal instructor, Steve Coyle, one of the best in the business of professional collection management, you have the opportunity to help all of us raise the bar in our profession.

Please remember in our business it is cool, calm…and collected! I hope our paths will cross in the near future.

Tim Paulsen
Founder, Managing Director
I.C.P.C.

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Here is what you will want to do:

  1. Download all of the ebooks.
  2. Download your workbook and be sure to bring it to the session. You may want to put in a binder – as a ‘professional’ , the decision is yours.
  3. Your SAGE Excuse Terminator will be available to you on day two of your program. You will be able to download from this page.
  4. Take note of the chapters and pages recommended for review before testing.
  5. Record your sign-on for on-line testing that you will receive by email.

Books:

There are five of the best books available in receivables management for your review and study. While you may benefit from reading them all, cover to cover, we will recommend specific chapters for review before module testing.

Please click to download the ebook versions:

Chapters/pages to review (before testing):

While it is a good idea and of value to read all of the chapters, please pay particular attention to the pages listed.

Module One:

Debt Collections – Chapter 1 (19, 21) Chapter 2 (34)
Paid in Full –
The Check is NOT in the Mail – Chapter 1 (17), Chapter 6 (48, 55)
Become the Squeaky Wheel –
Tipping the Scales –

Module Two:

Debt Collections
Paid in Full
The Check is NOT in the Mail – Chapter 13 (133, 135)
Become the Squeaky Wheel
Tipping the Scales – Page(s) 34, 35, 114

Module Three:

Debt Collections – Chapter 8, 9
Paid in Full – Chapter 5 (68, 69, 72, 78 – 82
The Check is NOT in the Mail – Chapter 12 (119, 121, 125
Become the Squeaky Wheel – Page 67
Tipping the Scales – Page 46

Module Four:

Debt Collections – Chapter 8 (page 112), 9 (pages 126, 127)
Paid in Full – Chapter 5 (pages 71, 72, 77
The Check is NOT in the Mail
Become the Squeaky Wheel – Page 71
Tipping the Scales – Page 10,

Module Five:

Debt Collections – Chapter 9, 12
Paid in Full – Chapter 2, 14
The Check is NOT in the Mail
Become the Squeaky Wheel
Tipping the Scales – Page 20, 26, 27, 53, 69

Module Six – N/A

Module Seven:

Debt Collections
Paid in Full
The Check is NOT in the Mail – Ch 9 (86)
Become the Squeaky Wheel
Tipping the Scales – “Beginning to see a pattern” page 28, “What can you do with no hand” page 35,

Module Eight:

Debt Collections – Chapter 9
Paid in Full – Chapter 4 (Pages 48, 49), Chapter 8 (page 95) (pages 93 – 96), Chapter 13 (page 143, 145), Chapter 17 (Page 191)
The Check is NOT in the Mail – Chapter 9, 17
Become the Squeaky Wheel
Tipping the Scales – “The make you look fourteen” (page 12), “The accent is on” (page 65), “Avoiding the double trap” (page 10), “More Power (page 103)

Module Nine:

Debt Collections – Chapter 4 (page 71), Chapter 11 (page 162, page 165, 172)
Paid in Full – Chapter -Chapter 8 (page 95),  Chapter 17 (page 181)
The Check is NOT in the Mail – Chapter 14 (page 163) Chapter 17 (page 181),
Become the Squeaky Wheel
Tipping the Scales – “I’m beginning to see a pattern” (page 28), “What can you do when” (page 34), “Collecting from an F.O.B. (page 70), “Survival of the fittest” (page 206), “Pilots, surgeons” (page 210), “Mud wrestling with Brunhilda (page 222)

Module Ten:

Debt Collections – Chapter 13 (page 187)
Paid in Full – Chapter 12 (page 131), Chapter 14, (page 155, 157, 164, 165, 166)
The Check is NOT in the Mail – Chapter 14 (page 159)
Become the Squeaky Wheel –
Tipping the Scales – “Yelling Shark” (page 164), “Faulty Collections” (page 140)

Module Eleven

  • The times available for you to suggest for your role play are:
    20:00  to 23:00  K.L. Time
    or
    08:00 to 10:00 K.L. Time
  • You may plan to call 01.416.691.2648
    or if you prefer, we can arrange via skype
  • Suggest you review and have ready My Collection Call Checklist