oldguy

accountants

by admin | March 21, 2023 | Uncategorized | 0 Comments

Are accountants the greatest barrier to business growth?At the Recent World Credit & Collection Congress I had the pleasure of meeting Tracy and other experts at a special meeting arranged by Declan Flood. Many countries, lots of experience - but one objective -...

by admin | March 20, 2023 | Uncategorized | 0 Comments

Which one are you? If you ask us, those of us who have been in the business for a few years will tell the value of the seasoned and experienced credit and collection manager. Heck, we'll even tell you if you don't ask us and I suppose that is my point.

demothis

by admin | March 16, 2023 | Uncategorized | 0 Comments

On your mark, get set....are you ready for the change in these demographics? Nick Kell Nick is the Behavioural Director at AICDP (Association of International Credit Directors & Professionals. Nick says that human behaviour makes and breaks individuals,...

2Christies

by admin | March 14, 2023 | Uncategorized | 0 Comments

“It was the best of lines, it was the worst of lines,” What line? The proverbial ‘bottom line’ is often mentioned but not always understood. There is a danger of paying too much attention to the ‘what’ and not fully appreciating the ‘how’. Allow me to tell you a...

redflag

by admin | March 1, 2023 | Uncategorized | 0 Comments

]One of the reasons to attend conferences like the World Credit & Collections,is not only the people you meet but the relationships...

accountants

by admin | February 28, 2023 | Uncategorized | 0 Comments

Are accountants the greatest barrier to business growth?No doubt we’re preaching to the choir when we say that the challenges in the credit business are growing. There is a natural squeeze on payments from crafty payable managers. There are supply-line difficulties...

covid

by admin | February 20, 2023 | Uncategorized | 0 Comments

rejection

by admin | February 17, 2023 | Uncategorized | 0 Comments

Ever been rejected? I'm guessing it didn't make you feel too good, did it? Abe 'Walking Bear' Sanchez has been a unique individual in the business of credit & collections for quite a few years. He was responsible for introducing me to others in the training field...

jargon

by admin | February 2, 2023 | Uncategorized | 0 Comments

There is no excuse for 'I didn't really mean that' jargon in your email. Your objective is to command, convince and motivate. A few examples of passive-aggressive corporate email jargon was recently shared on the internet. I won't list everything, but you will get a...

worse

by admin | July 20, 2022 | Uncategorized | 0 Comments

Worse than losing a great collector? Adding an ineffective collection supervisor. Too often, we take our best collectors and 'award' them the position of supervisor. Yet the skills that served him or her so well in motivating delinquent customers to pay are not the...

oldguy

Which one are you?

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