Modules of the PACE Program

“This program will definitely help you to enhance your Negotiation Skills & will Groom you in each & every aspect of Collections.”

Kamal Tuli, CFCP

Account Service Representative, Genpact, India

“To win in the marketplace you must first win in the workplace. Recognition is not a scarce resource. PACE program was motivational to deserving staffs”

Joseph Ganandra

Senior Vice President, Retail Collections, AmBank (M) Berhad

I feel honored to receive the highly prestigious CFCP designation. The journey has been enlightening and full of new discoveries. Indeed, the program has deepened my knowledge and understanding of consumer financial collections and the importance of ensuring that we collect the money and keep the customer.

The rules have become popular among my team and that has changed and shaped the way we handle our collections. My colleagues admit that our performance in the month of August is proof of the newly acquired skills and knowledge we have gained from the professionals in the industry. 

Thank you to the entire ICPC team, thank you for the good work.

Ama Osae-Addae

CFCP, September 2016

There are two disciplines to choose from for the PACE Program, Consumer or Commercial.

You will find some of the modules are similar but others are unique to the discipline chosen. If most or all of your business is dealing with consumers, people who owe you the money themselves, you will want to choose Consumer. For business to business, the Commercial program will be best suited for you.