I feel honoured to receive the highly prestigious CFCP designation. The journey has been enlightening and full of new discoveries. Indeed, the program has deepened my knowledge and understanding of consumer financial collections and the importance of ensuring that we collect the money and keep the customer.
The rules have become popular among my team and that has changed and shaped the way we handle our collections. My colleagues admit that our performance in the month of August is proof of the newly acquired skills and knowledge we have gained from the professionals in the industry.
Thank you to the entire ICPC team, thank you for the good work.Ama Osae-Addae
Knowledge, training and certification.
Stand out from the crowd as a Certified Financial Collection Professional (CFCP).
Both the Consumer and Commercial PACE Programs include:
- Ten modules
- Nine exams
- Six books (Paid in Full, The Check is NOT in the Mail, Collect Those Debts, Tipping the Scales, Become the Squeaky Wheel, Collect Using Social Media) Note: All books may be read on-line or you may download your copy. The program will suggest chapters and articles to be read before on-line testing and assignments
- Three assignments
- Live collection call for graduation with ICPC Instructor
- Up to three months to successfully complete the program
All course material is now available on-line.
You can register today and start your program tomorrow!
The Consumer Program
Designed for effective collections from individuals, people who owe the money themselves. It may include accounts receivable from small business owners.
Click here for more details on the PACE Consumer Program.
The Commercial Program
The modules in the PACE Commercial program have been designed for receivables management, ‘business to business’. Your client may be small or large, but for the most part, you are dealing with individuals who may be responsible, but do not owe the money themselves.
Click here for more details on the PACE Commercial Program.
“I thoroughly enjoyed all aspects of the course. I am now convinced after nearly 30 years in collections both in the UK and in the USA, that it is possible to teach an old dog new tricks. Well done to you guys!
US Asset Protection Solutions
“I was one of those people who was a apprehensive, even a bit hesitant, to use the telephone for collections. The PACE program has given me the
confidence I need to successfully use contact and negotiate with my customers.”