A challenge in the best of times.

During the current crisis – interesting times, indeed!

The COVID-19 virus not only threatens our own health, but that of our organizations and our clients.  This page provides special links and information to increase the knowledge and sharpen the techniques of anyone working in risk management.

We are sensitive to suggestions of making a profit during this crisis, but we have kept prices of new products low ($19.00), reduced our on-line program by 50% during the pandemic and perhaps the best information, advice from 19 International Experts (‘the covid-19’) is free,

The information on these pages will be updated often. You may want to revisit as well as sign up for the COVID-19 Receivables Newsletter.


Hear from the best in the world…free!

Tips and techniques from 19 (that’s right, 19) International experts in the field of Receivables Management.

Listen to the audio interviews or download and read.

The Reluctant Collector? 

Most people fall into the business of accounts receivable. Sales personnel, customer service representatives and others may be called upon to go where they are needed the most – making contact with customers to resolve an outstanding account or invoice. 

This PDF e-book, with a special introduction for collections in the time of COVID-19, tells a similar story when Kevin, finds that his job in an I.T. department of an Ontario firm is gone and he is offered a position in ‘collections.’ 

Offered at $7.50 (half price) during COVID-19. Click here to order. 


Special training videos for collecting during the time of COVID-19. The single modules are $19 each and the combination is $27.50
Less than 30 minutes in length – and bring your sense of humor!

Delivered by Dr. William (Bill) Pashdew and his trusty and dedicated assistant, Nurse Moira.


You may have some time to catch up on reading and study. These are the best books to assist in receivables management. Some of the titles may not appear to be in the field, but the authors offer information and techniques you will want to know.

  • How to Win Friends and Influence People
  • Paid In Full
  • Debt Collection, Stir Fried or Deep Fried
  • Ask for It
  • When I Say No, I feel Guilty
  • Making it & Breaking It in Japan — My True Story of Songs, Sins, and Solitary
  • The Check is NOT in the Mail
  • Sex, Lies & Negotiation Techniques


  • The Bill Collector
  • The Godfather (part 1 & 2)
  • The Negotiator

Time for a bit of fun? A collection call with Doctor William (Bill) Pashdew and Nurse Moira

Earn your designation as a CFCP - Certified Financial Collection Professional

This on-line program is usually taken over three to six months by people who are working in full time positions. This may be an excellent time for you to complete in as little as one week and it is being offered at a 50% discount during the COVID-19 pandemic. For more information, please follow this link.