You are not alone.

In perhaps the most challenging time we have ever experienced in receivables management, nineteen (that’s right, 19) of the worlds best experts in risk & receivables management want to share their knowledge, tips and techniques with you.

Over the next few weeks, months, years if need be, you will be hearing from the likes of:

  • Tim Paulsen (Canada)
  • Declan Flood (Ireland)
  • Ayse Burcu Aslan (Turkey)
  • Steve Coyle (Malaysia)
  • Hanif Patel (Pakistan)
  • Manny Cabral (Canada)
  • Steve Gan (United States & Japan)
  • Krista Walsh (Canada)
  • Eugene Joubert (South Africa)
  • Len Sklar (United States)
  • Borys Sadowski (Poland)
    ….and others

Interview in the time of COVID-19

With 19 (that’s right, 19) International Experts in Receivables Mangement:

 

Nineteen (19) of the Worlds Best Experts in Receivables.

Declan Flood:

He is Chief Executive of International Credit Management Training (ICMT) that was established  in 2002. Declan (aka The Credit Coach) is a specialist Credit Management Author, Trainer, Educator and Speaker.

Declan Flood tells us about COVID-19 in Ireland, the effects on business and some of his thought and suggestions. He talks about the importance of communications,how hoarding is not limited to hand sanitizers and how he may take some of the accounting institutions to task. 

Click the audio above to listen to the interview or the link below to view and download file. 

Declan Flood Interivew COVID19 (3)

Steve Coyle:

Located in Kuala Lumpur, Malaysia, Steve has many years of credit & collection experience in South-East Asia as well as the United States. The founder and president of Service Winners International, Steve is the author of Debt Collections: Stir Fried or Deep Fried, Where he compares Western vs. Eastern collection techniques.

Some of the training needed in Malaysia and countries close by, during COVID-19, are not quite the same as in North America. Many people who are or have been in sales or customer service, may be called upon to work in receivables during the next few months. Steve says, ‘What a great opportunity!’

Click the audio above to listen to the interview or the link below to view and download file.

Steve Coyle March 25

 

Eugene Joubert:

He is the founder and President of Corporate Rebels, located in Johannesburg, South Africa.

Eugene tells us it was not due to COVID-19, but his training company has been 50% virtual and his collection business started out with all the collectors, ‘home-based’, so he may be ahead of the curve for receivables. In the interview, as well as suggestions about working with customers during the time of COVID-19, Eugene has a unique suggestion on what our countries might do with their Sports Ministers.

Click the audio above to listen to the interview or the link below to view and download file.

Eugene Joubert March 25 2020

Steve Gan:

Located in Chicago at present, Steve established and operated the first foreign owned accounts receivable management company in Japan from 1989 to 2004. He is the author of ‘Making and Breaking It In Japan’,

In the itterview, Steve suggests a unique method of staying in contact with your customers, how his collection agency in Japan helped people to help themselves and in this time of COVID-19, to realize if your business is third party collections – you have to get very creative.

Click the audio above to listen to the interview or the link below to view and download file.

Steve Gan Final

Krista Walsh: 

Located in the Canadian Province of Prince Edward Island, Krista owns and runs KC Collect, the first and only woman owned collection agency in Atlantic Canada. 

 

Click above to listen to the audio interview with Krista Walsh or below for to view the transcript. 

Krista Walsh Final

Note: Edited for clairity.

Hanif Patel

Located in Karachi, Pakistan, Hanif is a retail and risk management professional of offers advisory consultancy and training services to several institutions globally. 

Click above to listen to the audio interview with Hanif Patel
or view the transcript below. 

Hanif Patel Final