warning negotiations

Do not give a training program on negotiations to your collectors! Are you kidding? No, I’m not. There is a well-known quote attributed to psychologist Abraham Maslow, ‘If the only tool you have is a hammer, you tend to see every problem as a nail.” What do your...

tax collector

The Tax Collector ‘To pay or not to pay’   What is your image of a tax collector?  There is a lot of dissension in the world these days. Choose one side or the other, or several options but rarely all of us are on the same page…except perhaps for...

irate

We have a winner! Congratulations to Gail Ryley, Credit Specialist at Coast Capital Savings Gail is the winner of our draw from the recent webinar on dealing with the Irate Customer. She wins a full scholarship for her choice of the Consumer or Commercial PACE...

mlk

How Would Martin Luther King Jr., Collect a Past-Due Invoice? First things first with Martin Luther King Jr, (MLK). As a great believer in justice and fairness, I believe that first, King would ensure it was a just and reasonable debt. Secondly, through research or...

empathy

Empathy – if you can fake that, you’ve got it made! Did the title get your attention? It’s based on a quote attributed to the legendary comedian George Burns who said, “Sincerity – if you can fake that, you’ve got it made.” It’s possible George may have...