empathy

Empathy – if you can fake that, you’ve got it made! Did the title get your attention? It’s based on a quote attributed to the legendary comedian George Burns who said, “Sincerity – if you can fake that, you’ve got it made.” It’s possible George may have...

never

Receivables Management in the time of COVID-19 by: Tim Paulsen Bio at end of article They have never needed us more. The pandemic of COVID-19 not only threatens our individual health, but that of the organizations, both large and small, where many of us work. The...

Freud

How Would Sigmund Freud Collect a Past-Due Invoice? The following is a chapter in a new book, “How Would Confucius Collect a Past-Due Invoice? How Would Donald Trump?” For more information. We move from a receivables expert (previous chapter was Jesus of...

Be stupid?

A few days back, I spent some time in a fair-sized bureaucracy. A uniformed employee was complaining that she was kept much too busy because they were training her to take on additional responsibilities. One of her co-workers suggested she pay heed to the advice her...