irate

A Virtual Workshop March 18, 20212:00 to 2:45 pm EST Working with the Irate, Upset, Angry, ‘maybe worse’ Customer We can’t resolve an excuse if our customer has ‘lost it’, and asking them to calm down, doesn’t work, never did. But in this content-rich...

mlk

How Would Martin Luther King Jr., Collect a Past-Due Invoice? First things first with Martin Luther King Jr, (MLK). As a great believer in justice and fairness, I believe that first, King would ensure it was a just and reasonable debt. Secondly, through research or...

empathy

Empathy – if you can fake that, you’ve got it made! Did the title get your attention? It’s based on a quote attributed to the legendary comedian George Burns who said, “Sincerity – if you can fake that, you’ve got it made.” It’s possible George may have...

never

Receivables Management in the time of COVID-19 by: Tim Paulsen Bio at end of article They have never needed us more. The pandemic of COVID-19 not only threatens our individual health, but that of the organizations, both large and small, where many of us work. The...