webinar

A challenge in the best of times. During the current crisis – interesting times, indeed! The COVID-19 virus not only threatens our own health, but that of our organizations and our clients.  This page provides special links and information to increase the...

The C Word

It is a word we hear more often than we like and one we hear more of with the advent of COVID-19: ‘can’t’, as in, ‘I can’t pay you. “How can you collect a past-due account or an invoice,” I have been asked many times over the last few months, “from someone who has no...

Webinar – ALQ

Webinar – June 3, 2020 FREE Collection Techniques during COVID-19: Effective, Creative & Practical Please join speaker Tim Paulsen and host Steve Gan (author of Making It & Breaking It in Japan).  To Register and for additional information, follow this...

hate

If you think they hated you before… Perhaps hate is a strong word, but on a list of the least respected professions, bill collector is rated as number two, between telemarketers and politicians. It is not fair. After all, people don’t rate cashiers as a hated...

empathy

Empathy – if you can fake that, you’ve got it made! Did the title get your attention? It’s based on a quote attributed to the legendary comedian George Burns who said, “Sincerity – if you can fake that, you’ve got it made.” It’s possible George may have...