Black Belt Collection Techniques

In this life of ours, by design or accident, one will find themselves in harm’s way. The August issue of Black Belt Magazine carried the advice that in the context of combat sport, you do not necessarily need to win; you merely need to fend off the attack long enough...

liar

Liar, Liar, Pants on Fire! The average person hears about 200 lies every day. Most of those lies don’t matter too much and some of them may even be preferable to the truth: Sure, love to see your vacation pictures Nice outfit Been working out, boss? It’s that 10% or...

Mini Accounts Receivable Training

A friend of mine Elizabeth Verwey, has sung the praises of mini-vacations for a number of years. We don’t always get ‘one’ full week with our significant other, let alone two or longer. But, with a bit of planning, we can schedule in a long weekend or a special couple...

Too much hindsight?

Hindsight: Recently, in Wildwood, New Jersey a bylaw was passed banning overly saggy pants. Some folks, it appears, are just tired and some say offended of seeing the underwear and rear ends of many young men. They are going about it all wrong. It would be more...

pause

The pause that refreshes…and collects!   You can say a lot by saying nothing at all! When a Customer calls in response to a request and says they cannot pay the full amount today, pause on occasion before you ask them to explain or begin your negotiations....