neverland

Peter Pan Negotiations It never grows old. Peter promised to take Wendy and her brothers to Neverland where they would experience many adventures and never grow up. What never grows old in successful negotiations is a list of ‘nevers’ for your consideration: Never ask...

Spanish Inquisition

The Python boys told us that nobody expects the Spanish Inquisition. Yet, how many of us are taken by surprise, not when a customer give us an excuse, but at the end of the call, once the connection has been broken, that we missed an important question? Should not...

iceberg

The Iceberg Cometh In Warsaw, not long ago, my wife and I visited an exhibition of The Titanic at the Palace of Culture and Science. The fact I found most interesting was that despite putting a huge hole in the ship, the iceberg didn’t kill anybody. People died...

justins

A tale of two Justins For a number of years, if you were talking about a Canadian named Justin, most people assumed it would be Justin Bieber, the performer born and raised in London, Ontario. A lot of success for a young man who now has a reported net worth of some...

slogan

We make you look more attractive Walking in Ho Chi Minh City last week, I saw a simple and very effective slogan for a hair/beauty salon: “We make you look more attractive!” Sums it up rather well, don’t you think? We may ask for a number of...