The International Center for Professional Collections, LCC is registered in the state of Wyoming and has offices or associates located in Canada, Malaysia, Pakistan and Ghana. It is dedicated to helping firms collect more of their money and keeping hard earned customers by providing professional education and training.

“The Center” delivers exceptional and certified training on-line or onsite to your location.

Check out our highly qualified and experienced accounts receivable experts and trainers.

Tim Paulsen

The founder and Managing Director of ICPC, Tim is the author of “Paid in Full”, “Platinum Negotiations”, “Tipping the Scales” as well as products “Excuse Terminator” and “CollectABILITY Index. He has delivered programs and worked with clients in more than 25 countries.

I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication.

Jean Chidiac

Collection Manager, Bank Audi


Krista Walsh:

Krista’s career in accounts receivable has been on a high trajectory since she started as a collector in 2001. Just a few years later, she opened the doors of her own collection agency “KC COLLECT”, the first and only woman owned collection agency in Canada. She received her final training and designation as a certified trainer for ICPC in Kingston, Jamaica in 2011.



Hanif Patel:

Hanif Patel

Mr. Patel has extensive experience in Credit & Risk Management. He has effectively managed the entire credit cycle using qualitative and quantitative approaches and by exploiting upside chances and mitigating downside risks.

He has strong management, leadership and communication skills with proven successful record of transforming businesses into profitable modes by directly managing P&L with a touch of efficiencies and effective people management.

Mr. Patel holds a BS degree from the University of Houston Texas, USA in Business and Commerce with a major in Financial Institutions. He has completed multiple senior global-level courses at institutions in Asia and Middle East with a concentration in Risk Management and Credit Operations.

His background includes working in Pakistan, Saudi Arabia, Qatar, Bahrian and UAE in the last 23 years. Over this period, Mr. Patel has trained hundreds of collection and recovery staff for many banks by successfully conducting many training sessions and workshops within Asia, Middle East and Turkey.

While credit and collections is similar around the world, Hanif has added the appropriate adjustments necessary to The P.A.C.E. Program© to ensure it fits Pakistan, MENA and surrounding countries, including, where appropriate, Islamic banking traditions.

Mr. Patel is also a valued member of our International Consulting Team and is available to deliver a tailored PACE Program.

Steve Coyle

Steve is the author of ‘Debt Collections: Stir-Fried or Deep-Fried?’, where he compares Western vs. Eastern collection strategies and techniques.

He is originally from Seattle and has lived in Malaysia since 1995. His background is in the banking, telco, and education industries. He has dealt with thousands of customers and learners in his work experience. He also has HR experience working as a Trainer and Training Head.

Mr. Coyle has an MBA from Gonzaga University (U.S.A.) and a Masters in Education- Instructional Technology(Malaysia). He is a Certified Credit Executive (USA) and a Certified Financial Collections Professional (Canada). He is a certified ‘English as a Second Language instructor’ (UK). He’s a member of the Association of Credit Management Malaysia.

He writes for magazines such as Quill (Malaysia), New Strait Times (Malaysia), Call Center Magazine (US)m Credit CCR World (UK), Business Credit (US), Credit Today (UK), Training Magazine (US), Credit Management (Australia), and others.

Steve has been instrumental in tailoring the PACE Program, identified as “Tiger Division” to the unique culture and demands of the region. In ealy March of 2012, Steve delivered the first “on-site” PACE Programs in South East Asia to a major Malaysian bank.

 Obed Awinzo Mbo


Obed Awinzo Mbo,C.F.C.P,B.Sc. Accounting & HND Accounting

Mr. Awinzo is a graduate of the PACE Program (c), both consumer and commercial version. His experience includes four years as Senior Credit Controller at Silver Star Auto Ltd-Accra-Ghana, he was the  head of the credit and recovery department of TATA Africa Holdings (Ghana) Ltd for five years from 2011 to 2015 and currently the Credit Controller of Nyaho Medical Centre-Airport Residential Area-Accra.

He is also a level I candidate of the CFA Institute-USA.

He has been instrumental in directing PACE to be tailored and fit the West Africa market and its unique challenges. Obed will help with any questions you or your firm may have about taking the program or about arranging for in-house PACE sessions.

He can be contacted on + 233 20 3625515 or

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