Maybe you are not contacting your customers today for payment,
maybe not even next week or the week after.

But soon, and for a long time, you and your team will be called upon for just that, collections in the time and the aftermath of COVID-19.

Will you be ready?


It’s not what happens to you, but how you react that matters


Collections & COVID-19 Special offiers

Interviews with 19 (that’s right, 19) International Experts

Collections 101 video for $1.01

Training Video for e-mail, telephone collections or both

It is the best of times and the worst of times (some serious, some fun)



Special offer during COVID-19

Until further notice, a discount of 50% is offered for both the Consumer and Commercial PACE Programs.

The regular price will be reduced when you register. 

Go deep with our on-line program, take as much time as you need

Earn your designation as a Certified Financial Collection Professional (CFCP).


On-line training from the comfort and convenience of your home or office.

After cash, accounts receivable is the largest largest liquid asset of an organization. It should only be in the hands of collection professionals.

What is the PACE Program?

A fully on-line learning program, PACE© (Professional Account Collection Education) is designed to educate and build confidence in collections professionals so that they effectively collect receivables while caring for the customer in a manner that protects corporate interests.

Certified Financial Collection Professionals are able to:

  • Understand and use the most effective techniques to collect past due funds while maintaining the best possible relations with Customers
  • Recognize the differences between policy and procedure
  • Understand, explain and effectively use the philosophy behind professional collections
  • Adhere to the professional standards as defined by the International Centre for Professional Collections
  • Write effective letters, faxes and email
  • Master telephone collection techniques
  • Be more productive in terms of both quality and quantity
  • Quickly and effectively handle ALL of the excuses heard in their type of business
  • Improve their telephone voice – developing one that is more compelling to the listeners and easier to understand

The PACE Program gives you two disciplines to choose from:

Consumer (Business to individual) or Commercial (Business to business).

Prefer to test the program? Follow this link.

Perhaps you prefer more immediate results from your team?

We love training! We will travel anywhere in the world to have your team participate in a credible and effective program, tailored to your needs, that will earn the participants the coveted CFCP designation and produce immediate results.

Follow this link to find out more about training delivered on-site at your location.

Let’s get started!

Please call (416) 691-2648 for immediate discussions or

Don’t take our word for it!

I was one of those people who was a apprehensive, even a bit hesitant, to use the telephone for collections. The PACE program has given me the confidence I need to successfully use contact and negotiate with my customers

Ria McEntee

CFCP, Canplas Industries

Become a CFCP (Certified Financial Collection Professional)

  • We don’t give it to you.
  • You don’t buy it.
  • It is earned!