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Managing Director,
With more than 25 years experience in the business of collection management and training, Tim Paulsen is a recognized leader in the field. Tim is the author of “Collect Those Debts” and “Paid in Full” and has developed and led programs all across North America as well as in China, India, Malaysia, Singapore, The Philippines, Jamaica, Bahamas and Kuwait. A highly-qualified speaker and trainer, Tim is a past-president of the Toronto Chapter of CAPS (Canadian Association of Professional Speakers). ..............................................................................................................................................
ICPC Advisory Board The ICPC Advisory Board is composed of collections and customer management professionals. Its role is to guide the Institute in its mission to raise standards of excellence in the business of collections.
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Steve Coyle Author/Consultant
The author of Debt Collections (stir-fried or deep fried). Steve Coyle holds an MBA and is a Certified Credit Executive. He was the Collection Manager for Malaysia's largest cellular service provider and is currently based in Kuala Lumpur where he has trained and consulted with major Asian clients since 1995.
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Michelle Dunn
Entrepreneur/Author/Consultant
Michelle Dunn started and ran M.A.D. Collection Agency for 8 years and created Credit & Collections, an Association for credit and business professionals with over 1,000 members. Entrepreneur Press released “The Ultimate Credit & Collections Handbook, the check IS in the mail” penned by Dunn in 2006. Michelle has been featured in Forbes.com, The Wall Street Journal, Entrepreneur, Professional Collector, Credit & Collections Risk and numerous other publications and has been a guest on (NPR) National Public Radio and the CBS Early Show. She has many articles and 7 books to add to her list of accomplishments and has been voted one of the 'top five women' in collections.
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Regene Kenyon,
Assistant Director of Servicing
NetBank Business Finance
Regene Kenyon graduated from Southern Wesleyan University with a bachelor of science degree in business administration. Regene began her employment with NetBank Business Finance in 1994 as a commercial collector. She was subsequently promoted to collection supervisor, collection manager. Now, as assistant director of servicing, she is responsible for the day-to-day operations of the client services, collections, and recovery/legal departments. Prior to joining NetBank Business Finance, Regene served as a consumer collector for a paint company and a third-party collection agency. ..............................................................................................................................................
Geoffrey Last
Director of Credit
Anixter Canada Inc.
Geoffrey Last has been with Anixter for 18 years. He is a Fellow of the Credit Institute of Canada, a member of the National Forum of Credit & Financial Executives, a Certified Credit Executive (National Association of Credit Management, [NACM]) and has attended NACM's Graduate School of Credit Management. He has chaired the Legislation Committee of the Credit Institute and is currently a Director of NACM Canada. He has lectured on technology solutions for the credit profession. ..............................................................................................................................................
David Martin
Director of Collections
VFC Inc.
Currently Director of Customer Accounts for the automotive consumer finance company VFC Inc., David Martin brings to the Advisory Board 30 years of collections experience with such companies as Ford, PHH, Citibank and GE Capital. Beginning on the phone taking credit applications he has worked up to executive positions over the years training and guiding his staff to excellence. ..............................................................................................................................................
Len Sklar
Consultant, Author, Professional Speaker
With a career in collections that spans over thirty-five years, Len Sklar has been involved in hiring, training, managing and developing policies and procedures for internal and external collections. He has delivered countless seminars on collections as well as produced audio and video programs and written a self-training study course and a book on the subject. ..............................................................................................................................................
Catherine E. Willson
Lawyer, Speaker, Writer
A longstanding member of the Ontario Bar Association, Catherine E. Willson has established a successful practice in civil litigation, collections, construction, family, and employment law. She is an executive member of the Canadian Bar Association (Ontario) – Civil Litigation Section. She is also a member of the Advocates Society, the Association of Trial Lawyers of America, the Toronto Construction Association, and Chairman of the Risk Management Committee of the Royal Agricultural Winter Fair. Catherine is a regular speaker at legal and business conferences, an instructor at the University of Guelph, and writes on legal issues for several national publications. ..............................................................................................................................................
Kenneth P. Young
FCI Emeritus.
Ken Young has been a Credit Management Professional for over twenty years and has global experience in a broad range of industries including the food, chemical and manufacturing sectors. Ken was a founding member of, and is an advisor to, NACM Canada (National Association of Credit Management), past Chairman of the National Credit & Financial Executives' Forum, past Chairman of the Raw Material Credit Group (chemical), and past President of the Wholesale Floor Covering Credit Association. Ken has been awarded the highly esteemed FCI Emeritus award.
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